100% Customer Guarantee
Pinpoint Marketing guarantees the highest quality on full color offset gang-run printing. This printing guarantee applies to both customer submitted print files, as well as, Pinpoint Marketing (PPM) created files. Note that any file created by PPM, will be subject to approval before submitting for print. Any files that have been approved and sent to print cannot be amended once the process has begun. Any changes to the approved files must be reprinted at an additional cost. All printing will be paid for upfront. Refunds are only allowed based upon the following criteria:
Please note that due to the nature of our full-color printing (CMYK), we cannot print every color available. We do not color match; therefore, we offer print industry’s standard phrase of respectable color and will make every rational effort to print your product as close to the colors you have provided as possible.
Pinpoint Marketing will correct errors of improper cutting, print quality, or color and print shift. As a customer, you are responsible for submitting print ready files. This includes full bleed to your press-ready digital files by adding 0 .1″ dimension for business cards, postcards and rack cards, add 0.125″ for all other products. All file formats must have a minimum of 350 dpi (dot per inch) resolutions. All color artwork and/or images must be provided in CMYK (cyan, magenta, yellow and black) color mode and black & white artworks and/or images must be provided in grayscale. If customer does not have print ready files, an extra charge will apply for PPM handling any graphic and designing.
If any issue should arise with the printing of your products, please contact us by phone or email and describe the problem or issue in as much detail as possible.